Build - Stage 03

Rehearse before you go live.

The agent is dry-run against your own historical cases - past tickets, past leads, past invoices - so you see exactly how it would have behaved before you let it act for you.

agent - live

running

Task

Triage support tickets by urgency

Connected to

Helpdesk

Slack

CRM

activity.log

Rehearsal

Play the agent against your history.

Pull real historical events - tickets, leads, invoices, whatever the agent's job is - and see the exact actions the agent would have taken. Diff the outcomes against what actually happened.

No writes to production during rehearsal
Row-level diff between agent decision and human decision
Save the rehearsal as the baseline for future revisions

rehearsal.result

200 cases

168

Auto-handled

Sent for review

Held - out of scope

Approval rules saved

auto:      refund <= $500  AND  order.age <= 30d
review:    refund $500 - $2000
hand-off:  refund > $2000
block:     policy.check = fail

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