For operations teams
Take the repetitive load off the people running the business.
Ops teams already know exactly which tasks are stealing time. Fact6 turns each of those tasks into a focused agent that runs on your real systems - with the same approvals your team already uses.
agent - live
running
Task
Ticket triage - route by urgency and product area
Connected to
Helpdesk
Slack
CRM
activity.log
Common first agents
Start with the task that costs the most hours.
Most ops teams get value from a single agent handling a single task. From there, adjacent tasks turn into their own agents, each one focused, each one auditable.
Start with one taskRefund handling
Policy-checked, Stripe-issued, customer-notified, logged.
CRMStripeEmail
Ticket triage
Classify by intent, severity, and owning team. Route on arrival.
HelpdeskSlackCRM
Invoice follow-up
Chase aged receivables with contextual reminders, escalate the stubborn ones.
SheetsEmailSlack
Order status queries
Answer 'where is my order' with the actual tracking, not a form response.
CRMEmail
Lead qualification
Score, enrich, and route inbound forms while the lead is still warm.
Web formCRMSlack
Appointment confirmations
Confirm, reschedule, and follow up - without a coordinator in the middle.
CalendarEmail
No engineering project
You write the task in plain language. No sprint, no discovery phase, no vendor kickoff.
Approvals you already have
The agent inherits your existing thresholds and escalation targets. Nothing new to negotiate.
Audit-ready by default
Every action carries reasoning. Complaints, disputes, and audits get real answers, fast.